Case Study: Australian Skin Cancer Foundation

18 Mar

1.THE CUSTOMER

WHO
Australian Skin Cancer Foundation (ASCF)

WHAT THEY DO
The Australian Skin Cancer Foundation (ASCF) is a not-for-profit organisation dedicated to reducing the incidence and impact of skin cancer across Australia. A core part of their work involves delivering free skin checks to the community via mobile skin check trucks that travel to events, workplaces, and public locations.

These mobile clinics allow ASCF to reach people who may not otherwise have easy access to preventative skin health services.

3.THE SOLUTION

Circle worked closely with ASCF to deliver a custom-built software solution and self-service kiosk, purpose-designed for use inside the mobile skin check trucks.

The solution allows visitors to:

Check in quickly and easily using an intuitive touchscreen interface.
Enter personal and consent information prior to their appointment.

For nurses and clinicians, the system enables:

Review of visitor information before consultations.
Recording of skin check outcomes and clinical notes.
Issuing referrals and follow-up communications to patients when required.
All information is securely captured within a single, end-to-end system, tailored specifically to ASCF’s operational and clinical workflows.

2.THE CHALLENGES

With a high volume of visitors attending the mobile skin check trucks, ASCF needed a more efficient and reliable way to manage the check-in process and clinical information collection.

Their key challenges included:

Capturing visitor details quickly and accurately at check-in
Recording vital health and consent information for nurses to review prior to consultations
Enabling nurses to record outcomes of skin checks in a consistent format
Providing a way to send follow-up information and referrals directly to patients
Generating reporting data to support operational insights and future funding requests

Manual or fragmented processes made it difficult to capture consistent data and limited access to reporting that could demonstrate the impact of their services.

“Lou and her team truly ‘get it’. Their service, support, and attention to detail are outstanding. If you’re looking for a simple, smart, and professional check-in solution, look no further than Circle Solutions.”

~ Jay Allen OAM, Founder - Australian Skin Cancer Foundation

4.THE OUTCOME

The Circle solution has delivered a streamlined, end-to-end process for the foundations mobile skin check program.

Key outcomes include:

A faster, more user-friendly check-in experience for visitors
A consistent and efficient workflow for contracted nurses
A complete, “full-circle” digital record from check-in through to outcomes and referrals
Access to reporting and data that was previously unavailable, supporting transparency and future funding initiatives
Secure handling of sensitive personal and clinical data, giving ASCF, clinicians, and visitors confidence that information is protected and only accessible to authorised users.

Melissa Taylor